Utility billing for government

Utility billing your agency can actually run.

Uticis is a cloud-native, multi-tenant utility billing platform for government agencies of every size — metering, rating, billing, payments, and collections in one system.

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Platform

Eight core components. One system, fully implemented.

Customer & Account Management

A single CIS record per customer — accounts, service addresses, and history in one place, not three systems stitched together.

Service & Meter Management

Track service addresses, meters, and service types — water, sewer, stormwater, solid waste, electric, gas — per account.

Meter Reading & Import

Manual entry, CSV import, AMI ingest, and a handheld/PWA field app feed the same pipeline, with live variance detection against prior reads.

Rate & Fee Configuration

Flat, tiered, seasonal, time-of-use, and demand-charge rate schedules your own staff can build and apply — no vendor change ticket.

Billing Engine

Automated, scheduled billing cycles calculate consumption, apply rates, and estimate reads when a meter can't be reached.

Payments & Collections

Card and ACH payments, delinquency workflows, payment plans, and late-fee assessment — with tokenized processing so no card or bank data touches your database.

Customer Self-Service Portal

Bills, balances, usage history, auto-pay, and quick pay for customers — branded to your agency, off the phone queue.

Reporting & Analytics

Operational, financial, and GASB-compliant reporting — plus an ad-hoc custom report builder — built for how a utility office actually closes a cycle.

Why agencies switch

Built for the utility office, not the whole ERP suite.

Legacy ERP billing suites
Purpose-built for utility billing — not a module bolted onto a general-ledger platform.
Vendor change-request queues
Rates, fees, and workflows your own staff can configure, no ticket required.
Meter readers tied to paper routes
A progressive web app for readers — installable, works offline, syncs when back in range.
Slow, costly implementations
Cloud-native and multi-tenant from day one, so onboarding a new agency doesn't mean standing up new infrastructure.
Beyond the eight core components

A utility office runs on more than bills and payments — Uticis ships the rest of it too.

Every capability below is live in the platform today, not on a roadmap.

Field Service & GISWork order dispatch, meter inventory lifecycle, and interactive service/route maps for field crews.
Bank & ACH OperationsNACHA ACH file generation, bank statement reconciliation, and lockbox payment import.
GASB Financial ReportingAR aging, revenue-by-GL-account, and GASB 34 enterprise fund operating statements.
Collections & DelinquencyStaged delinquency workflows, payment plans, lien filing documents, and collections agency export.
IVR & Phone PaymentsWebhook-based integration for automated phone payment providers, PIN-verified.
Prepaid MeteringPay-as-you-go accounts with balance tracking, auto-suspend, and portal top-up.
CashieringDrawer open/close, walk-in payment entry, and cash reconciliation for the front counter.
Outage TrackingPlanned and unplanned outage logging with automatic customer notifications.
Data Migration ToolkitGuided import wizard with legacy-system profiles for Tyler Munis, Springbrook, Harris NorthStar, Tyler Incode, and Banyon.
Custom Report BuilderAd-hoc reports across any core entity, with CSV, Excel, and PDF output — schedulable.
Financial Assistance ProgramsLIHEAP/HEAP and agency-defined discount and credit program administration.
Master Meter & Sub-MeteringApportion a single master meter's consumption across sub-billed tenants automatically.
Give Back program

Uticis puts a share of every subscription back into your community.

A percentage of each tenant's subscription funds a pool your own staff controls — released to customer accounts and applied directly to bills when a resident needs it, with approval workflows your agency sets.

Tokenized payments
Card and ACH data stays with the payment gateway — no raw account or card numbers ever touch the Uticis database.
WCAG 2.1 AA accessible
Staff and customer interfaces built to meet government accessibility requirements out of the box.
Row-level multi-tenancy
Every agency's data is isolated at the query level — it's structurally impossible to query across tenants.
Role-based access & audit trails
Every rate change, adjustment, and account action logged and attributable, with an immutable audit log.

See Uticis on your rate structure.

Bring your tariffs, your service classes, your legacy exports. We'll show you the cutover, not just a demo script.